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The original item was published from 6/13/2018 10:26:00 AM to 2/8/2020 12:00:03 AM.

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Information Technology - Change Management

Posted on: June 12, 2018

[ARCHIVED] Help Desk team earns recognition for customer service certifications

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IT staff holds HDI certificateJune 12, 2018 — Hampton's Information Technology support team recently earned customer service accolades. 

Four city IT team members acquired individual certifications to qualify the Technical Support team for the HDI Certified Team recognition. At least 80 percent of a support center’s staff must be HDI certified to qualify for the team recognition. 

For the four individual certifications, all achieved within the last six months, team members passed HDI certification exams. The four individual certifications are:

  • HDI Support Center Analyst — Sascha Benders
  • HDI Desktop Support Technician — Scot Stratton
  • HDI Support Center Team Lead — Terry Moody
  • HDI Problem Management Professional — Mat Givan

IT Director Leslie Fuentes presented the award to the technical support team on June 7 at a department meeting.

HDI provides certification, training and consulting to improve service for the technical support industry.

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