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z Hampton Employee Connection

Posted on: July 27, 2021

Use Customer Delight program to reward co-workers for great service

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Have you seen a co-worker do a great job? Do you know someone in the city who goes out of their way — every day  to make customers happy? Don’t keep it to yourself. Say something about it and help us recognize the great work of city employees!

The Customer Delight Program is designed to identify ordinary acts on the job that please customers and co-workers alike. The goal is to offer rewards including gifts from a “Choose Hampton” catalog of logo items, food coupons and cash — to employees every month. The recognition will be for:

  1. Consistent service
  2. Above-and-beyond service
  3. Outstanding service

Some award winners may be also receive a special city coin and recognition by the city manager. 

So when you see someone going above and beyond the typical effort, say something. Send stories about city employees or employee teams that you see providing this type of service to customers internal or external to 311 via email at 311@hampton.gov, or call 757-727-8311.

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