How does my call get to 9-1-1?
From your house or business phone, your address will determine which Emergency Communication Center you reach. Calling from a cell phone makes a difference. Cell phones are not associated with a specific address so we do not immediately know where you are. They transmit to the nearest cellular tower and from there to the pre-designated Emergency Communication Center.
  • You may reach an Emergency Communication Center that is not in the city you are in. If this happens you will be transferred to the proper Emergency Communication Center.
  • If you are calling from a cell phone, your call may be disconnected if the signal is lost. Be sure to call back if you are cut off.
  • When calling 9-1-1 on a cell phone, be sure to stop if you are in a moving vehicle. It is difficult to obtain all the information needed if you are getting further from the emergency

Special Note: Even deactivated cell phones can dial 9-1-1. It is especially important that if you give a child an old phone to play with as a toy, that you remove the battery prior to doing so. If you don't, the child will inadvertently dial 9-1-1, tying up the emergency lines.

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1. When should I call 9-1-1?
2. How does my call get to 9-1-1?
3. Can I communicate with 9-1-1 if I am hearing or speech impaired?