Show All Answers

1. Can I get a new street light installed in my neighborhood?

Requests for new street lights are handled by Traffic Engineering and Operations. Following a request, they determine if a street light is appropriate and if so, have Virginia Power install one on their own schedule. The city does not authorize any street lights on private property.

2. Who is responsible for the repair and maintenance of street lights on private property?

The property owner is responsible for the repair and maintenance.

3. Who maintains the street lights in the City of Hampton?

The city maintains the street lights on the Settlers Landing Road Bridge and some of the decorative lights in the downtown area and in Phoebus. All other lights on public streets are maintained and repaired by Virginia Power. Street lights on school property are maintained by the Hampton School system and the Parks Department maintains and repairs lights in their park areas.

4. Whom can I call to report a street light that is not working or is damaged?

Call the 3-1-1 Customer Call Center. If you are calling from the City of Hampton, simply dial 3-1-1 on your touch tone or rotary dial phone. From outside the City of Hampton, please dial (757) 727-8311. The call center is available from 7 a.m. to 11 p.m., seven days a week to assist you.

5. Why does it take so long to get a street light repaired?

Hampton relies on Virginia Power to repair most of our street lights. We can report the malfunction right away but it could take up to 90 days for the repair depending on what is wrong with the light.