FAQs • Hampton, VA • CivicEngage

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Public Works - Hampton Roads Sanitation District

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1. Does HRSD do any repair or maintenance on city wastewater lines?: No they do not. All repairs, maintenance, opening of stoppages, construction, and monitoring of the sewer system is done by the City of Hampton.

2. How can I contact HRSD if I have a question about their services?: Their customer service telephone number is 757-460-2491 and the general office number is 757-460-2261.

3. Isn't HRSD part of the City of Hampton?: No, they are entirely separate. They accept the wastewater from Hampton and process it at their own facilities. You receive a bill for their services directly from the HRSD office every two months.

4. What are cross connections and are they allowed in Hampton?: Cross connections are ones between the sanitary sewer system and the storm water system and are not allowed, ever. Wastewater must be treated at HRSD facilities and storm water is just rain run-off that goes directly to the Chesapeake Bay through a ditch system.

5. What does the HRSD bill cover?: It covers the cost of processing your wastewater once it is delivered to the HRSD facility through the city sewer system.

6. What is HRSD?: HRSD stands for the Hampton Roads Sanitation District. They are the regional processor of the wastewater produced from your home.

7. What kinds of things should not be put into the wastewater (sewer) system?: Items that will clog the sewer system such as rags, sponges, small toys, any household chemicals, automotive chemicals, flammable liquids, or paints. These materials are not only a danger to people, but cause processing problems at the HRSD facility. Dispose of all your household chemicals safely through Hampton's collection program.

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